ServiceNow Developer & Administrator – Agile Story Creator (Federal)

Tripoint Solutions is seeking a ServiceNow professiomal to support our federal customer.

This position calls for a skilled ServiceNow professional with dual responsibilities—managing and enhancing our ServiceNow environment as well as driving agile software development initiatives through detailed user story creation. The successful candidate will support federal agency IT operations by delivering robust technical solutions in compliance with federal mandates, including FedRAMP, FISMA, and NIST standards.

Location: DMV; MUST be located in DC, Virginia, or Maryland (onsite 5 days a week - NO REMOTE WORK) 

The successful candidate will be accountable to:

• Service Now Administration & System Maintenance:
   - Oversee instance configuration, routine upgrades, performance tuning, and system health monitoring.  
   - Manage user roles, permissions, and security settings in strict adherence to federal cybersecurity protocols.  
   - Troubleshoot and resolve complex system issues to ensure operational readiness and compliance with government standards.
  
• ServiceNow Development & Customization:
   - Design, develop, and optimize custom workflows, business rules, client scripts, and UI policies to meet the unique needs of a federal environment.  
   - Implement and configure integrations using REST/SOAP APIs with other critical enterprise systems.  
   - Maintain comprehensive documentation of customizations and configurations for audit and compliance purposes.
  
• Agile Story Creation & Development:
   - Collaborate with cross-functional teams—including product owners, scrum masters, and IT stakeholders—to gather requirements and translate them into detailed, actionable user stories with clear acceptance criteria.  
   - Participate actively in Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, and retrospectives within a secure federal setting.  
   - Ensure that technical solutions and system enhancements are aligned with both operational needs and federal regulatory requirements.

Experience, Education & Training: 

• Experience:
   - 3-5+ years of hands-on experience with ServiceNow administration and development, with a proven track record in a federal or similarly regulated environment.  
   - Demonstrated experience with Agile methodologies, including crafting detailed user stories, backlog management, and sprint planning.
  
• Technical Skills:
   - Expertise in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, UI Actions, etc.).  
   - Proficiency in REST/SOAP web services and integration techniques.  
   - Robust understanding of ITIL processes and best practices relevant to IT Service Management.
  
• Certifications:
   - ServiceNow Certified System Administrator (CSA) is required.  
   - ServiceNow Certified Application Developer (CAD) is required.
  
• Security & Federal Requirements:
   - U.S. Citizenship is required, with the ability to obtain and maintain the necessary security clearance.  
   - Familiarity with federal IT security frameworks, compliance requirements, and audit procedures.
  
• Soft Skills:
   - Exceptional communication and collaboration skills, with the ability to translate complex technical concepts for diverse audiences.  
   - Strong analytical problem-solving abilities and attention to detail in a high-stakes, regulated environment.

Clearance Requirements:

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for potential access to classified information. Accordingly, US Citizenship or Green Card is required.

About Tripoint Solutions

We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech—making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better—for everyone.

TPS Company Values

• We value and respect each employee's dedicated work and unique contributions; as they directly impact who we are and what we do.  
• Your talent and innovative thinking bring leading-edge solutions to our customers.
• Our success is driven by the dedication of our employees.
• Employee-generated solutions have sustained our continued success and customer satisfaction

Benefit Offerings
Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.

We offer all full-time employees:

• Medical, Dental, Vision benefits with a national provider network
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Paid-time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Eligibility to receive impact bonuses each quarter
• Referral Program
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

 
Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled